Optimization of administrative processes in the field of individual housing construction based on a multi-channel mass service system
Abstract
Optimization of administrative processes in the field of individual housing construction based on a multi-channel mass service system
Incoming article date: 05.01.2026The article discusses the problem of significant delays in processing applications for administrative permits in the sphere of individual housing construction, due to the uneven distribution of load between processing channels. The relevance of the work is related to the need to optimize bureaucratic processes in the context of increasing the volume of individual housing construction within the framework of the implementation of public housing programs. The aim of the study is to develop a mathematical model of a multi-channel mass service system, adapted to the specificity of administrative procedures in the sphere of individual housing construction, with the aim of reducing the average waiting time for processing applications by at least 25%. The article analyzes the structure of administrative procedures and regulatory and legal regulation of housing construction, identifies key stages and "bottlenecks" of the harmonization process. Based on the theory of mass service flows, applications are formalized as a Pusonian process and a model with exponentially distributed service time is constructed. Optimization techniques developed and evaluated, including dynamic allocation of requests between channels, prioritization and adaptive load management to account for seasonal fluctuations. The results of the study confirm the possibility of achieving the goal of reducing waiting times. It is shown that the proposed solutions increase the system’s capacity by 15-22% and reduce the downtime of administrative resources by 18-25%. Scientific novelty consists in the complex application of the apparatus of mass service theory to optimize administrative processes in housing construction, taking into account real constraints.
Keywords: individual housing construction, administrative procedures, queuing system, mathematical modeling, optimization, processing delay, Poisson Stream, bandwidth